SHOPPS Refund Policy

Effective Date: 18th May, 2024

Welcome to SHOPPS. Our goal is to ensure that you are completely satisfied with your purchase. Please read our Refund Policy carefully to understand your rights and how to return or exchange products purchased from our online store.

1. General Refund Policy

1.1 Eligibility for Refunds

  • Items must be returned within 30 days of receipt.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • Proof of purchase is required for all returns.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items for hygiene reasons

2. Refund Process

2.1 Requesting a Refund

To initiate a return, please contact our customer service team at [customer service email] with your order number and details about the product you would like to return.

2.2 Return Authorization

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return your item.

2.3 Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

2.4 Processing Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3. Exchanges

3.1 Damaged or Defective Items

We only replace items if they are defective or damaged.

3.2 Wrong Items Shipped

If you received the wrong item, please contact us at contact@shopps.shop within 7 days of receipt. We will provide instructions on how to return the incorrect item and will ship the correct item at no additional cost to you.

4. Late or Missing Refunds

4.1 Checking Refund Status

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

4.2 Contacting Your Bank

Next, contact your bank. There is often some processing time before a refund is posted.

4.3 Customer Service Assistance

If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].

5. Shipping Policy

5.1 Shipping Times

Our estimated shipping time is between 14 and 35 days. Please note that shipping times may vary due to high demand or unforeseen delays.

5.2 Shipping Costs

Shipping costs are calculated at checkout and depend on the shipping method chosen and the destination of the order.

6. Contact Information

If you have any questions about our Refund Policy, please contact us at:

SHOPPS
Email: refunds@shopps.shop

Thank you for shopping with SHOPPS. We appreciate your business and strive to provide you with the best customer service.